Technical SupportFAQDownload

What should I do if my phone does not switch on but keeps switching off on its own?

2016-02-18 14:10
Please check the possible reason and trouble shooting steps below to resolve your issue:

1. Fully charge the battery according to the instructions listed in the user guide;
2. Remove and re-insert the battery according to the instructions listed in the user guide (For phones with removable battery);
3. Check that if you are using an original battery and charger compatible with your phone model (You can find compatibility information in your user guide);
4. If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is on the phone, the battery, or the charger;
5. Make sure your device is running the latest software, please update it if not.